At Nigella we work hard to source the highest quality botanical materials. We stand behind the quality of our floral designs, plants and other non perishable merchandise. If for some reason there is an issue with the product that you have purchased we will gladly work toward a resolution with you. Our policy for refunds and exchanges is as follows:
All sales are final and refunds can only be issued if there is an error with an order or if a product is defective.
A note on cut flowers: Flowers and plants are highly perishable and require basic care and handling to maintain longevity. Most floral arrangements will look fresh for approximately 5 days. Occasionally some flowers are more perishable than others. If a bloom or two reach the end of their life but the rest are still looking lovely, remove the spent flower and continue enjoying. For best results with cut flowers make sure you keep the water fresh and full. Avoid direct sunlight and heating or AC draft.
If you received or sent an arrangement and there is a quality issue upon arrival, please call our shop or email us email@example.com and we will work to remedy the situation quickly.
We only replace items if they are defective or damaged. For plants and cut flowers, once they leave our shop and have exposure to external elements- we are unable to exchange them.
Contact us at firstname.lastname@example.org for questions related to refunds and exchanges.